Shipping is free for all orders.

When your order has been shipped, you will receive an e-mail with information about your shipment, such as carrier and tracking number. If you do not receive a purchase confirmation within 2 working days from the order date, please contact our customer service.

We currently use different carriers to ship our products. We always automatically select the most suitable shipping method for your location. As soon as your product has been shipped, you will receive a shipping confirmation by e-mail. The shipping confirmation will also contain a tracking link that you can use to track your delivery.

The delivery time is normally 1-3 working days. Our aim is to ship your order as quickly as possible, usually within 24 hours on working days. You will receive an order confirmation immediately after placing your order. You will also receive a shipping confirmation email once we have shipped your order. The shipping confirmation will also contain a tracking link that you can use to track your package. If you have not received a shipping confirmation within 48 operating hours of placing your order, please contact us. The parcel will be delivered by DHL, GLS or UPS depending on your location.

You can initiate a return under "Returns" in your account. We have a 30-day right of return from the time you receive our product.

Once we have received your return at our warehouse, we will carry out an inspection. This is part of the return process. After the processing of your return is complete, we will send a refund.

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!